At the current time CLOUDS, does not accept returns or exchanges. All sales are final, with no refunds.
If you are concerned about sizing, please feel free to contact us. We are more than happy to help you, in hopes to provide you with a tailored response before your purchase.
For all purchases including pre-orders, we do not accept returns or exchanges for issues regarding with size, colourway, factory flaws or change of mind. Every item will be inspected during processing, only if the item is deemed counterfeit, then you'll be contacted, your order will be cancelled and refunded right away.
For pre-orders, if for any given reason we are not able to secure your pre-order then we will reach out to you and refund you immediately!
All our items are sourced from authorised retailers only, some products may come with factory flaws from their production, and yet still pass the manufacturer's quality control procedure. These flaws does not deem a product to be counterfeit, therefore we do not provide refunds for this reason.
CLOUDS reserves the right to provide refunds when necessary. Each Situation will be judged on a ‘case-by-case’ basis.
Keep in mind, the colours within the product pictures may vary slightly between the lighting of the photo and from the colour contrast of your screen, this does not fall within our returns policy.
It is the responsibility of our customers to review and understand our strict terms and conditions when making purchases.
Upon purchasing from CLOUDS, you are agreeing to our terms and conditions.